Shipping policy

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Shipping Policy

At Jellioo, we want your figurine set to reach you safely and on time. Please read our shipping policy below.

Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You will receive a confirmation email once your order has been placed, and a shipping confirmation email with tracking information once it has shipped.

Shipping Rates & Delivery Times

We currently ship only within the United States.

Standard Shipping: 5–8 business days — Free on all orders, no minimum required.

Delivery times are estimates and may occasionally be affected by weather, holidays, or carrier delays beyond our control.

Order Tracking

Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.

Do You Ship Internationally?

At this time, we only ship within the United States. We hope to offer international shipping in the future — stay tuned!

Packaging & Insurance

Every figurine is individually wrapped in foam or bubble wrap and placed in a sturdy box to prevent damage during transit. All orders include shipping insurance at no extra cost to you.

Lost or Damaged Packages

If your package arrives damaged or is lost in transit, please contact us within 7 days of the delivery date (or expected delivery date) at support@jellioo.com with your order number and photos of the damage (if applicable). We will arrange a replacement or refund as covered by our Refund Policy.

Incorrect Address

Please double-check your shipping address at checkout. Jellioo is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately — we can update the address only before the order ships.

Questions?

If you have any questions about your shipment, feel free to reach out anytime at support@jellioo.com.