Refund policy
At Jellioo, your satisfaction matters to us. If you're not fully happy with your order, we're here to help.
Return Window
You have 30 days from the date of delivery to request a return. After 30 days, we unfortunately can't offer a refund or exchange.
Eligibility for Returns
To be eligible for a return, your item must be unused, in its original packaging, and accompanied by proof of purchase (order number or receipt).
Non-Returnable Items
Items marked as final sale or clearance, and gift cards.
How to Start a Return
Email us at support@jellioo.com with your order number and reason for return. Once approved, we'll send you instructions on how and where to send your package. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
If your figurine arrives damaged, defective, or you received the wrong item, contact us within 7 days of delivery at support@jellioo.com with your order number and photos. We will cover all costs and offer a free replacement or full refund — no return shipping needed.
Refunds
Once your return is received and inspected, we'll notify you whether your refund is approved. If approved, it will be processed to your original payment method within 5–10 business days. Your bank may take extra time to post it.
Exchanges
Return the original item first, and once accepted, make a separate purchase for the new item.
Late or Missing Refunds
Check your bank account, then contact your credit card company, as it can take time to post. Still missing? Email support@jellioo.com.